Terms & Conditions

Makis ehf. (kennitala 571115-1740) is a private transfer and tour operator based in Reykjavík, Iceland, registered with Samgöngustofa (the Icelandic Transport Authority). You can reach us at booking@makis.is. How we handle your personal data is described in our Privacy Policy.

We provide private airport and point-to-point transfers and fixed-itinerary private day tours in Iceland. Every booking is for your own party in a private vehicle with one owner-driver — we never share your ride with other customers. The vehicle has a fixed passenger and luggage capacity shown during booking; your party and luggage must fit within it.

Some round trips — for example Reykjavík to the Blue Lagoon and back — are “wait and return”: your driver takes you to the destination, waits, and brings you back. These bookings include a set waiting window that is part of the round-trip fare and is shown when you book (for example, two hours at the Blue Lagoon). You can call your driver to head back earlier at no extra cost; the estimated return time shown at booking is indicative, and your driver manages the pickup within that window.

If you would like more time than the included window, you can either:

• Add extra hours when you book — charged at the per-hour rate shown at checkout and paid together with your booking; or
• Arrange more time on the day directly with your driver and pay them in person at the same per-hour rate.

Extra waiting time is subject to your driver’s availability.

A booking becomes confirmed only when we send you a confirmation email with a booking reference. You are responsible for giving accurate details — especially your flight number, pickup and drop-off addresses, contact number, and the number of passengers and bags. If your details are wrong or incomplete we may be unable to provide the trip, and the cancellation and no-show terms below may apply.

Prices are shown in Icelandic króna (ISK) and include VAT at 24%. Any price shown in another currency is an indicative guide only — your payment is always charged in ISK, and your bank sets the exchange rate and any conversion fee. ISK amounts are whole numbers, with no fractional króna.

Payment is made online by card at the time of booking, processed securely by our payment provider, Teya. Your booking is held only for a short time while you complete payment; if payment is not completed, the slot is released.

For airport pickups, your pickup time is set to your flight’s landing time plus a buffer for immigration and baggage claim. We monitor the flight number you provide and, if your flight is delayed, we automatically move your pickup to match and let you know. This only works if you give us a correct flight number, so please double-check it.

You can cancel using the link in your confirmation email, or by contacting us.

• More than 24 hours before pickup: free cancellation with a full refund.
• Within 24 hours of pickup: we refund 50% of what you paid (a 50% cancellation fee applies). Because we are a single-vehicle operator, a last-minute cancellation usually means the slot cannot be re-sold.
• Cancellation by us — for example due to weather, road closures or safety — always means a full refund with no fee. Where we can, we will offer to rearrange instead.

Refunds are made to the card you paid with. It can take a few business days for the refund to appear on your statement, depending on your bank.

If you are not at the pickup point and cannot be reached, we wait for a grace period before treating the booking as a no-show:

• Non-airport transfer: 15 minutes.
• Airport transfer: 30 minutes after your (flight-adjusted) pickup time.
• Day tour: 10 minutes at the pickup point.

A no-show is not refundable. If you booked with a saved card to reserve without paying up front, the agreed fare is charged to that card. Please contact us as early as possible if anything changes — we will always try to help.

• Be ready at the agreed pickup point at the agreed time.
• Give accurate booking, flight and contact details.
• Wear seatbelts and follow the driver’s reasonable safety instructions. Child seats are available on request — tell us in your booking notes how many and the children’s ages.
• Keep passengers and luggage within the vehicle’s stated capacity.
• Do not bring anything illegal or unsafe, and treat the vehicle and driver with respect. We may refuse or stop a trip where safety or the law requires it.

We provide our service with reasonable care and skill as a licensed operator registered with Samgöngustofa, carrying the insurance required for passenger transport in Iceland. We are not responsible for delays or failures caused by events beyond our reasonable control — such as weather, road or airport closures, or flight delays — beyond adjusting your pickup where we can. Nothing in these terms limits any liability that cannot be limited by law, including your statutory consumer rights. Subject to that, our total liability for a booking will not exceed the amount you paid for it.

If something goes wrong, please contact us first at booking@makis.is — we want to put it right. These terms are governed by the laws of Iceland, and any dispute is subject to the Icelandic courts.

We may update these terms from time to time; the terms that applied when you booked are the ones that govern your booking. The “last updated” date above shows when they last changed. For any question, contact Makis ehf. at booking@makis.is.